Kemp Enterprise Management Associates (EMA) Radar Report
When choosing network security and monitoring tools, MSPs and businesses need to be sure that the tools they select and deploy have superb support available if help is required. Partnering with vendors and suppliers who provide outstanding products and good support infrastructure is a guiding light for Renaissance.
In the application delivery and network monitoring solution space, we partner with Kemp. The Kemp LoadMaster and Flowmon solutions deliver industry-leading enhanced load balancing and network anomaly detection. But as we say — great products need great support, and Kemp delivers this.
Kemp Customer Support Satisfaction
The support teams at Kemp are empowered to deliver outstanding support from the initial call through to issue resolution. The Kemp support professionals assigned to each customer incident are responsible for resolving the issue. There is no concept of passing issues from a call centre to 2nd-level and then 3rd-level support teams. Instead, each interaction with the Kemp support team starts and ends with a single highly skilled expert who has the knowledge needed to resolve issues.
As of October 2021 (the last data available), the Kemp support team has a 98% customer satisfaction score. This high level of satisfaction is indicative of the efforts that the Kemp teams undertake to make sure customers are happy and getting the best from the LoadMaster and Flowmon solutions.
This impressive support rating is reflected in independent industry reports, where Kemp solutions score highly against industry peers. For example, in the Enterprise Management Associates (EMA) Radar Report on Network Performance Management tools.
The Enterprise Management Associates Radar Reports
EMA produces a range of analyst reports covering many areas of interest to decision-makers working in the tech sector. Their 2021 EMA Radar Report on Network Performance Management was recently released, and Kemp Flowmon solutions scored highly for product capabilities and customer satisfaction. Some customer satisfaction quotes gathered by the EMA analysts in their research into network monitoring tools are in the report:
- “I really like the people at Kemp Flowmon. They give you suggestions that are above and beyond what’s required. They don’t act like they want to sell you the product; they want to help you use it efficiently.”
- “They are customer-oriented. The product evolves in the direction that customers want it to.”
There are also quotes relating to the product capabilities that we quote below.
Kemp Solutions and the EMA Report
Via LoadMaster load balancers and the Flowmon Anomaly Detection System (ADS), Kemp has offerings covering application performance and network monitoring for security & configuration anomalies. This broad coverage gets highlighted in the EMA Radar Report. The analysts write —
“Kemp Flowmon is one of the few solutions in the Radar that is expressly designed to be both a network operations tool and a security operations tool, which makes it appealing to network and security teams that are trying to consolidate and unify toolsets and improve cross-silo collaboration.”
Other items called out by the EMA analysts in the report include (edited for conciseness):
- Kemp Flowmon received strong to outstanding scores for overall product architecture. It’s quite scalable…with strong platform performance scores. Its data retention capabilities are also strong.
- Support for integration with all leading SIEM solutions. It also includes a fully documented REST API, which customers can use to implement their own integrations.
- Kemp positions its suite as a solution that is easy to deploy and can provide visibility into physical, virtual, and cloud networks. It also includes an automated root cause analysis engine that can derive possible sources of trouble from packet data.
- Kemp Flowmon offers an excellent balance of price with overall product strength. It’s one of the more affordable products in the Radar. Small and midsized enterprises will find it particularly affordable.
- The Kemp Flowmon solution received strong scores for Deployment and Administration in the report. It also received a good overall score for Functionality, with outstanding application classification capabilities and strong visualisation, reporting, and metrics and measurement features.
- The AIOps capabilities get classified as strong, and the overall Architecture and Integration score was solid, with strong scores for data collection, scalability, and platform performance.
Those product-related customer quotes mentioned above were:
- “It’s a great troubleshooting tool for getting a deep-dive view.”
- “Its ability to search all the headers and data in your network for anomalies works very well.”
The Kemp Flowmon solution also gets classed as a Value Leader in the EMA Radar Report.
Conclusion
Kemp strives to make the best load balancing, application deployment, and network anomaly detection solutions on the market. And then back them up with industry-leading customer and product support. The industry analyst reports, and the customer satisfaction data shows that they have succeeded. Renaissance is delighted to partner with Kemp to make their LoadMaster and Flowmon solutions available to Irish MSPs and organisations. Contact us today to find out more.